A leading workspace provider, sought to enhance the visibility and utilisation of space and services across five nominated sites. The primary challenge was the lack of real-time insights into occupancy, foot traffic, and meeting room usage, which impacted operational efficiency and revenue potential. Fyma’s AI-powered analytics solution transformed existing camera infrastructure into smart data collection tools, providing real-time insights, anomaly detection, and executive-level reporting. As a result, this client achieved improved space utilisation, optimised staffing, and a better tenant experience while increasing overall efficiency.
CASE STUDY - Leading workspace provider
Optimising space utilisation for a leading workspace provider
Client Background
Industry
Coworking
Location
United Kingdom
Information
This client is a leading operator of premium office spaces, offering co-working and private office solutions in high-value locations across London. The company aims to provide best-in-class office experiences for tenants, ensuring efficient use of space and seamless operations.
The Problem
The client faced faced several key challenges before engaging Fyma:
- Lack of accurate occupancy data: Difficulty in understanding real-time space utilisation across multiple sites.
- Meeting room misuse: Squatting and inefficient booking practices led to revenue leakage.
- Inefficient resource planning: Customer Service Managers (CSMs) struggled with staffing due to a lack of real-time space usage insights.
- Limited visibility on cross-site trends: Executives lacked the necessary data to make informed decisions regarding portfolio performance.
Failure to address these challenges resulted in underutilised space, increased operational costs, and suboptimal tenant experiences.
The Solution
Fyma deployed its AI-driven software, leveraging computer vision technology to transform a leading coworking space provider’s existing video surveillance infrastructure into intelligent, data-driven assets. Key features and functionalities included:
- Building occupancy data: Real-time and historical tracking of space usage.
- Footfall analytics: Identification of traffic patterns and trends.
- Meeting room monitoring: Detection of squatting and inefficient booking practices.
- Custom dashboards: Modular insights for executive and operational teams.
- API access & integration: Seamless data connection with Landmark’s Snowflake and Tableau systems.
- Real-time alerts: Proactive notifications for CSMs to optimise resource deployment.
- Anomaly detection: Identification of unusual occupancy trends and activity.
- CXO Management Reports: Weekly reports providing strategic insights for executives.
The rollout was structured into three phases:
- Connect (1 day): Establishing secure VPN access and linking cameras to Fyma.
- Setup (2 days): Configuring virtual sensors, movement pattern analysis, and dashboard setup.
- Reporting (2 days): Client onboarding, feedback incorporation, and full access to the Fyma portal.
Fyma ensured minimal disruption by leveraging existing infrastructure, requiring only VPN connection and camera access to initiate analytics.
Fyma’s AI-powered insights have transformed the way we manage our workspaces. The real-time data on occupancy and space utilisation has allowed us to optimise our sites effectively, enhancing both efficiency and tenant experience. The integration was seamless, and the impact on our operations has been substantial.
Results & Metrics
The client experienced significant improvements across key areas:
- 95%+ accuracy in occupancy tracking, enabling precise space planning.
- Reduction in meeting room misuse, delivering immediate ROI by freeing up booked but unused spaces.
- Optimised resource allocation, ensuring CSMs were available when and where needed.
- Cross-site benchmarking, allowing management to compare performance and efficiency across multiple locations.
- Improved tenant experience, driven by data-backed operational decisions and proactive service management.
Conclusion
This collaboration with Fyma demonstrates the power of AI-driven analytics in transforming workspace management. By leveraging existing camera infrastructure, Fyma delivered real-time, actionable insights that improved efficiency, optimised resource planning, and enhanced customer satisfaction. This case study highlights the potential for AI in commercial real estate, providing a scalable solution for data-driven decision-making.